We are pleased to announce that we are implementing a new support workflow that will both enhance your support experience as well as help us serve you better! There are now three easy ways to request support from SchoolEngine!
Regardless of the method you use to submit your question, you will receive an automated response so you can rest assured we have received your message. All further communication on the issue will be handled via email so no need to go anywhere else to keep up on the status of the problem.
From Your Inbox
Checking your email and remember you had a question for us? Simply email firstname.lastname@example.org!
From the Admin Dashboard
Are you have issues trying to publish a new post on your site? Click the help beacon in the bottom right corner of the screen to search our help articles or send us a message!
From the Support Site
Are you reviewing a help article on our support site and run into a question? Simply click Contact in the header or the Contact Us link at the bottom of the article to send us a message!
Have a great experience with support? Click the links below our signature in any of our support emails to let us know how we are doing. If we let you down (although we hope we don’t), let us know. Feedback, both positive and negative is imperative to helping us improve our services.